Wednesday, February 21, 2018

Policies

LIMITED PRODUCT WARRANTY

Terms and Conditions of Warranty:

Warranty on all products is limited to the repair or replacement of the product, at TekLyte’s discretion, and does not cover: personal injury, property loss, incidental damages or consequential damages associated with the use of these products. TekLyte also states that the improper use these products, acts of nature, electrical surge, power failure, saltwater corrosion, improper installation or improper maintenance of these products will not be covered. The Warranty Card must be completed and returned to TekLyte within 30 days of purchase to ensure that your warranty becomes effective. The warranty covers manufacture defects in craftsmanship. Any items that have been tampered with, opened, or repaired by other than TekLyte will void this warranty.

Some states do not allow limitations on how long an implied warranty lasts, the exclusions or the limitations of incidental or consequential damages and therefore the above limitations may not apply to you. This warranty gives you specific legal rights. You may have other rights that vary from jurisdiction to jurisdiction.

WARRANTY PERIOD

Metal Halide pendants — 2 years
Ballast — 2 years
Led Products — 1 years on led 1 year on power supply
Lamps — no warranty
Aqua Viewer — 60 days

RETURN POLICY

Product believed to be defective during the warranty period may be returned to TekLyte with a generated Return Merchandised Authorization (RMA) number. Items returned to TekLyte without a RMA number will not be accepted from freight carrier. It is the responsibility of the customer to return the items to the factory. Customer is responsible for all damage incurred during shipment back to ITI.

Items will be tested, repaired or replaced and returned to the customer via ground service. ITI is not responsible for freight returning to the customer if the unit is not under warrant. Product that has been subject to misuse, outdoor exposure or water damage will not be covered under warranty and if the original receipt is not submitted with the product the warrant will be voided.

Corporate Mailing Address:

TekLyte
A division of Illumination Technology, INC
5B Marlen Dr
Hamilton, NJ 08691